From Delivery Partner to Product Designer
I design products around how people actually decide. My route into UX and product design came through operations and process work, and that shows in how I work today — research first, behaviour before opinion, systems before screens, and design decisions that stay answerable to the business.
My Journey
My career didn’t start in design. It started in operations and process work, where the job was to notice exactly where a system breaks and why people give up on it.
In 2022 I moved into design deliberately — studying UX/UI and graphic design rather than drifting into it. From there the work built in stages: visual design first, then product design, then UX/UI alongside leading a small team.
Between those roles there were periods of independent practice — portfolio work, selected projects, and a lot of deliberate learning. I list them as what they were, because they are part of how the thinking developed.
Today the work is research-led product design: studying behaviour, designing for decisions, and building trust into the moments where people hesitate.
What I Do
UX Research
Understanding user behavior, motivations, and decision-making patterns.
Behavioral Design
Designing experiences that help people make confident decisions.
Product Thinking
Balancing user needs, business goals, and long-term product growth.
How I Work
Start with the trust gap
Find the moment users hesitate — that's where design earns its keep.
Design for decisions, not screens
Every interface choice should reduce uncertainty, not add to it.
Research before assumptions
Listen to real users before defending a hypothesis.
Validate through feedback
Ship small, observe carefully, iterate without ego.
Simplify complexity
Clarity is the result of subtraction, not addition.
Measure impact
Tie design decisions to outcomes — for users and the business.
The path into product design
Operations and process → design transition → visual design → product design → UX/UI and team leadership → independent practice → UX growth and product thinking today. Study, independent practice and employment are labelled separately, because each one did different work on how I think.
- Aug 2018 – May 2019Employment
Quality Team / Operations · Uber Eats
On-ground quality and operations work — where process, people and trust first became something I studied rather than assumed.
- Aug 2019 – Apr 2022Employment
Information Process Enabler · Tata Consultancy Services
Process-driven work inside a large delivery environment. Structure, accuracy and systems thinking at scale.
- Jul 2022 – Dec 2022Education & career transition
Advanced Design & Technology (UX/UI + Graphic Design) · Design Transition
A deliberate move into design — formal study of UX/UI and graphic design. This period is education and career transition, not employment.
- Jan 2023 – Apr 2023Independent practice
Portfolio building & UX/UI practice · Independent Design Practice
Building a portfolio, practising UX/UI and visual design, and searching for a design role.
- Design progression
Visual Design → Product Design → UX/UI + Team Leadership
May 2023 – Oct 2023EmploymentVisual Designer · Spaper Work
Visual Design
Visual design work — craft, consistency and delivery under real timelines.
- Oct 2023 – Mar 2024Employment
Product Designer · Magnil Technology
Product Design
Moved from surface to structure: product flows, interface systems and design decisions tied to how the product works.
- Apr 2024 – Sep 2024Employment
UX/UI Designer & Team Lead · Buff Creative College Pvt. Ltd. (Corporate Team)
UX/UI + Team Leadership
UX/UI design alongside leading a team — reviewing work, setting direction and holding quality across contributors.
- Oct 2024 – Sep 2025Independent practice
Selected projects, learning & job search · Independent Design Practice
Selected design projects and tasks, deliberate learning, occasional small work, and an active search for the right product role.
- Oct 2025 – PresentEmploymentCurrent
UX Growth Strategist — Part-Time · Design for Change
Research-led work on learner onboarding, retention and engagement — behaviour, habit formation and product growth.
Where my focus sits now
Product and UX design led by research: understanding behaviour, designing for the moment a person decides, building trust into the interface, thinking in systems rather than screens, and keeping design decisions answerable to business impact.
Skills & Methods
What I Believe
Clarity
Helping users make informed decisions.
Curiosity
Continuously learning and improving.
Trust
Building experiences that reduce uncertainty.
Let's Build Products People Trust
Open to conversations about product design, UX research, behavioral design, and opportunities where thoughtful design can create measurable impact.